Maintenance, Hosting, Support, Upgrades

Hosting is only a minor cost component. Having a secure and reliable WordPress website means keeping WordPress, the plugins and theme frameworks up to date on a regular basis. Whilst you are sleeping we are constantly updating your website and making sure it is secure.

Our systems and security are top of the line and trusted by all of our clients. If you choose however to host on your own servers there will be additional monthly fees (the range depends on your own hosting setup) starting at @$200 Per Month billed Annually each December 1st or Pro-Rata depending on date of the site launch. 

WordPress Core

WordPress as a core needs to be upgraded on a continual basis for new features and just as importantly security and stability reasons. The WordPress Organization release major updates approximately 4 times per year. Within each upgrade cycle, there are normally 3-4 security and bugfix releases. Each time we upgrade a site we perform a backup and test cycle that takes approximately 1 hour per website. So if a site just sat there and did nothing all year, we would dedicate a minimum of 15 hours per website/per annum, just for this support feature.

2020 Updates (So Far)

  • 5.4.1 April 29, 2020
  • 5.4 March 31, 2020
  • 5.3.3 April 29, 2020
  • 5.3.2 December 2019

WordPress Plugins

WordPress plugins add functionality to the core of WordPress, from Spam Protection to SEO, to Embedded Forms and much more. Each website we manage has an average of 10 plugins, some are free but mostly premium. The reason we choose popular premium plugins over free is that they are better supported, have more features and through upgrades and security releases. The free versions we use are highly regarded by the WordPress community and in most cases, we donate annually to the developer. All of our plugins are upgraded on a regular basis. Each time we upgrade a site we perform a backup and test cycle that takes approximately 15 minutes per plugin. If a site just sat there and did nothing all year, we would still dedicate a minimum of 20 hours per website/per annum, just for this support feature.

Theme Frameworks Updates

All of our sites use a Theme Framework, which allows for rapid development. Frameworks include font, image, SEO, style control, responsiveness (mobile ready), speed tested with GTMetrix and translation ready.

All of these Frameworks are premium (paid for), extremely popular and well supported. All of our frameworks are upgraded on a regular basis.

Each time we upgrade a site we perform a backup and test cycle that takes approximately 30 minutes per website. If a site just sat there and did nothing all year, we would still dedicate a minimum of 20 hours per website/per annum, just for this support feature.

2020 Updates (So Far)

  • v.8.7.2 (May 6, 2020)
  • v.8.7.1 (Apr 30, 2020)
  • v.8.7.0 (Apr 24, 2020)
  • v.8.6.0 (Apr 8, 2020)
  • v.8.5.0.1 (Mar 27, 2020)
  • v.8.4.1 (Mar 13, 2020)
  • v.8.4.0 (Mar 05, 2020)
  • v.8.3.0 (Feb 27, 2020)
  • v.8.2.1 (Feb 10, 2020)
  • v.8.2.0 (Jan 29, 2020)
  • v.8.1.1.1 (Jan 23, 2020)
  • v.8.1.1 (Jan 17, 2020)
  • v.8.1.0 (Jan 11, 2020)
  • v.8.0.0 (Dec 25, 2019)

Support

We support all of our clients by phone and email. We also dedicate our support to helping our clients learn how to control and manage their websites. As an example, each time a client attempts something and needs our support, we may provide a screen video of us providing that support, this helps teach our clients progressively how to eventually completely manage their own website. In 2015 we created 746 videos for our clients. Our support includes all of the above. Please note: Basic support does not include basics like adding or editing pages after launch, creating content, managing external integrations such as newsletters.

Note: We do not support sites we do not control, so if a site is moved from our servers, additional fees and charges apply (or we can refuse service) for any support or maintenance!  All licenses held by Yakadanda will also be revoked. 

Maintenance

Maintenance agreements are entered into on top of basic support for clients who want to have additional support for the creation of new pages and posts (not content), supporting 3rd party apps like Soundcloud, YouTube, WPRocket, Ad Services, Mailchimp, Google Search Console Errors etc and providing additional help.

BuddyPress + Forums

BuddyPress + Forums will require additional monthly fees for the upgrade and upkeep of these additions.

What is Not Included?

Creating Content

We do not create content for any of our clients, we can point you in the right direction, but you are the originators of your content.

Updating/Creating Blogs, Pages, etc

You are given all the tools you need, including help videos on how to do everything. Yes, some things are more complicated, and we will be here to help. But posting content is a skill you need to learn anyway to be successful. If you need help with this or are too busy – you will need to go into a maintenance agreement with us.

Social Media Marketing

We are not a social media marketing company; we are a web design development company. We set everything up so you can do it yourself, or we can point you in the right direction as to who would be a good Social Media Marketing Company.

SEO

We give you all the tools you need to successfully create the right SEO meta information for all your pages and posts and images. We can help you be successful here, but it all starts with fresh targetted content. I would avoid all SEO marketing companies. It is easy enough to do it yourself and taking an extra few minutes to create great titles, description, etc. for each page and post is worth the time in gold (and visitors)

Average Hours Per Site Support

What is not Included in Support?

  • WordPress Core – 15 Hours
  • WordPress Plug-ins – 20 Hours
  • Theme Frameworks – 20 Hours

In short including any support by email, phone or web, we spend on average over 50 hours per year per site we host and manage.

  • Updating Content like Posts and Pages
  • Creating Content

In short, we do not create content for you, nor do we update your basic content like blog posts and pages. If you require these additional services you will need to go onto a maintenance agreement.

We help/train you to do things for yourselves. About 25% of our clients are also on maintenance agreements and the level of this agreement is in direct correlation to the amount of work we do for you!

Additional Add On Services

  • WooCommerce
    WooCommerce
    $100 P/M
    With WooCommerce you can sell digital and physical products directly from your website and have them shipped and tracked via a range of shipping companies including UPS, Fedex, USPS and more.
  • Recurring Products
    Recurring Products
    $25 P/M
    If you would like a range of physical or digital items to have subscription pricing (customers can buy your products on a recurring basis) then this add-on is for you. There is a limitation on what type of payment gateways support recurring payments, however all major payment gateways are supported.
  • Online Courses
    Online Courses
    $50 P/M
    With online courses you can create & sell courses, manage users, download reports, and so much more! By selling online courses digitally - you have access to the latest e-learning industry trends for creating robust learning experiences.
  • My Business Listings
    Google Search Console Monitoring and Reports
    $100 P/M
    GMT or Google Search Console is a Google service that helps us evaluate and maintain your website's performance in Google search results. It is perhaps your practitioner websites best tool to optimize performance.
  • My Business Listings
    Reputation Management
    $250 P/M
    Your practice’s online reputation is vital to retain and attract new patients. Managing and monitoring your Google Business Listings and Doctor Review websites for your practice and ensuring your medical practices the tools and knowhow to boost local listing revenue.
  • PPC Marketing Campaigns
    PPC Marketing Campaigns
    $250 P/M
    We manage Pay Per Click (PPC) Campaigns through Google Adwords for both local and international PPC campaigns. Talk to us about our PPC Services. Pricing does not include your PPC budget
  • Medical Practice Content Consulting
    Content Consulting
    $350 P/M
    With Yakadanda's extensive online content research tools and historical data, we can work with you and your team to create a content detail map for use in content, social and business listing data, so that your ideal patients come to you