Creating Systems for Reviews

Google My Business Reviews and reviews from other websites like Facebook and Doctor Directories are one of the most important areas that are often neglected by medical practitioners. Having great reviews will definitely affect your bottom line, so, ignore at your own peril!

Your Business Reviews

Reviews and online reputation are a reality: who you are online is who you are to anyone who doesn’t know you yet!

For many years, physicians relied on delivering exceptional patient care and hoping that word of mouth would grow their practice.

Where are your Reviews Listed?

Good question, easily answered, all you need to do is complete a Google Search with different iterations of your name and your practice names and you will see them everywhere! Google My Business is by far the most important! Below is a list of just some of them:

How to use Google Search Engine to Find the Stuff your need. Just type the below into the search bar replacing URL and Other information inside brackets

site:[website URL]

site:[website URL] [keywords]

your name location:florida

Creating a System for Google My Business Reviews

Appraisal Facts

Today, the increasing importance of online reputation continues to be neglected by many practices due to a lack of time and/or information as the vast majority of potential patients use Google Search coupled with online reviews to find a local doctor/practitioner.

Market forces have changed and what prospective patients and caregivers find online influences their decision to call or not to call you.

Today, with increased transparency, reputation encompasses many new dimensions that patients consider before making contact with a practitioners’ office.

Taking Control of your Online Reviews

Ask your patients to leave an appraisal! On average 3/4 of patients give a favorable rating, yet only just over half of practices ask for GMB reviews.

Don’t miss out on a very powerful marketing tool; your patient’s voice!

The key is to engage with your patients in an efficient way by encouraging feedback that will then be visible on the web.

Best Practices:

One

Be proactive and collect appraisal during the office visit via tablets or with an email/postcard following a patient visit.

Pro Tip: Train your staff to know when you have someone who will leave a great review, tell them it will be a great way to get your business noticed.

Two

Publish collected appraisals on the web so that you are visible with the following:

Three

Negative reviews: limit the chances of negative reviews ending up on the web and hurting your reputation, this means having twenty 5-star reviews for every negative appraisal.

Pro Tip: Always respond to both positive and negative reviews professionally and promptly. If you have 20 great reviews and one negative one, it is more likely people viewing your profile will view the negative appraisal as a personality issue with the negative reviewer.

Four

Benefits

  • Review generation: collect new reviews consistently
  • Review monitoring: help improve the overall patient care experience
  • Review management: take control and solve issues by managing all reviews from one platform.
  • Review marketing: increase visibility using your patient’s appraisals and overall boost patient acquisition using their voice.

Email For Google My Business Reviews

Creating a practice environment where all of your team are involved in getting online appraisals will enhance your business profile.

This should be documented and become a system within your medical practice.

Your Google My Business profile is given a shortcut URL to share online to get these reviews. So use that link in any one of these emails.

Sample 1

Subject line: How are we at [Your Business Name] doing?

Hi [customer’s first name],

Loyal customers like you are really important to our practice and we appreciate your continued support. We were wondering if you could help us out today and write a [link here] review.

This helps other customers just like you find us and it really helps our business.

Tell us about your latest experience, or something you love about [your business name].

Go right to our page using this link—leaving a review takes less than a few minutes! [Insert link here]

Thank you so much,

[Your name]
[Your title]
[Your business]

Sample 2

Dear [customer/client’s name]

Thank you for visiting our clinic. We really appreciate you as a patient of [insert business name]

Like any small business, it is people like yourself that can make a huge difference to small business like ours.

One way you can make a difference is by leaving a 5-star review for our clinic

To submit your review, simply click this link

Thank you so much for taking the time to leave a review.

Many thanks,

[Your name]
[Your title]
[Your business]